Special Districts Association of Oregon - Claims Operations Analyst
Posted: 8/14/26
SDAO is seeking a Claims Operations Analyst to join our Property & Casualty Claims team. This is a unique opportunity to combine analytical thinking, claims expertise, technology, and strategic problem-solving into one dynamic role.
In this position, you'll help improve claims operations, analyze trends, identify risks, support system enhancements, and provide meaningful insights that drive decision-making. You'll also manage complex property and casualty claims and serve as a trusted advisor to Oregon's special districts.
No two days are alike. One day you might be analyzing claims data and building reports. The next, you could be collaborating with IT, consulting with members, evaluating coverage, or helping resolve a complex claim.
What You'll Be Doing
Wear Your Analyst Hat
- Analyze claims data and identify trends, emerging risks, and opportunities for improvement
- Develop dashboards, reports, and performance metrics
- Evaluate business processes and recommend efficiencies
- Partner with Claims, IT, Risk Management, Underwriting, and Finance teams
- Support system enhancements, testing, and implementation projects
- Help ensure compliance, data integrity, and reporting accuracy
Wear Your Claims Professional Hat
- Manage complex property and casualty claims from beginning to resolution
- Investigate coverage, liability, damages, and exposure
- Establish and manage reserves
- Participate in litigation strategy discussions
- Negotiate settlements within delegated authority
- Provide exceptional service to members, claimants, attorneys, and stakeholders
Wear Your Problem-Solver Hat
- Identify root causes and solutions
- Recommend operational improvements
- Assist with training and mentoring
- Help improve claims management practices across the organization
What We're Looking For
You may be a great fit if you:
- Love analyzing information
- Are comfortable making decisions in complex situations
- Have strong insurance claims knowledge
- Enjoy collaborating with a variety of people
- Can translate data into meaningful recommendations
- Like balancing strategic work with hands-on claims management
- Are always looking for ways to improve processes
Required Qualifications
- Associate degree in a related field,
- Minimum of ten (10) years of experience handling the full cycle of insurance claims, or ten (10) years of progressively responsible experience in insurance claims, risk management, business analysis, or a related field
Or
- An equivalent combination of education and experience
Preferred Qualifications
- Bachelor's degree in a related field
- Experience with claims management systems and reporting tools
- Experience working with operational reporting, analytics, and process improvement initiatives
Ready to Apply?
For consideration, all applicants must provide;
- A current resume that clearly outlines your work experience and how you meet or exceed the requirements for the position
- A complete SDAO employment application
- Answers to supplemental questions
Please submit all application materials to hr@sdao.com. This position is open for application until 12 noon on Friday August 28th, 2026. Only complete application packets will be considered.