Salary: $57,804.00 - $78,192.00 annually
Location: Tualatin, OR
The Service Desk Specialist is responsible for initial technical response to personnel of various departments, including conducting initial problem diagnosis, and resolution or escalation to higher tier support.
The service desk specialist is an integral member of the Information Technology team. The ideal candidate for this position is passionate about helping others, creating efficiencies through processes, and is keen to grow their technical skills.
The ideal candidate expertly assists internal clients with hardware installations and workstation setup, demonstrating skillful manual manipulation of IT equipment. This position is also responsible for receiving IT equipment, installing monitor arms, and moving large equipment to provide functional working spaces for TVF&R personnel.
With a focus on customer service, the ideal candidate effectively and efficiently completes routine and daily tasks and works with District personnel to solve a myriad of IT concerns. As part of a larger team, the service desk specialist is aware of the resources they have available to them. The service desk specialist can discern when a request needs to be escalated and is able to remain calm when dealing with multiple concerns at once. They are detail- and process-orientated and comfortable with continually transforming technology.
Further details on the ideal candidate profile and the recruitment timeline can be found here.
Example of Duties
The functions of the Service Desk Specialist include the following:
- Initial triage of support desk inquiries
- Diagnosis and resolution/escalation
- Hardware and account onboarding/offboarding
- Special projects and system support
- Hardware checkout
Details on these functions, and secondary functions, can be found in the job description.
Education and Experience Requirements:
- Three (3) years of experience in a computer support position preferred. Equivalent experience providing relevant technical expertise and customer service will be considered.
- An associate degree, preference in the field of computer science
- A+ certification
Details on the physical requirements for this position can be found in the job description.
Click here to view the recruitment flier for this position and to see further details on the recruitment timeline.
The assessment process will comprise of a minimum qualification review, Sparkhire one-way video interview and an Onsite panel interview and skills evaluation.
The monthly salary range within a step system for this position is $4,817 - $6,516 per month. The starting pay assignment, based on a candidate's bona fide factor analysis in accordance with the District's pay equity system and the Oregon Equal Pay Act and will be in the range of $4,817 - $5,118 per month. The maximum of $6,516 can be attained after five years contingent on performance.
TVF&R evaluates each applicant's work history and responses to supplemental questions. Please be sure to thoroughly answer the application's supplemental questions to ensure our subject matter experts can appropriately evaluate your experience and qualifications. To reduce barriers to entry, TVF&R evaluates an applicant's work history and responses to these supplemental questions rather than requiring cover letters and resumes.
All candidates and evaluators will be required to follow District procedures. This includes masking and social distancing. All surfaces will be sanitized after each candidate.
It is the District's policy to provide eligible veterans with preference as required by law. Applicants must provide certification of eligibility for entitlement to the preference (e.g. DD-214 long form clearly showing discharge status) with the application submission by the closing date of the posting.
The location for this position is the Command and Business Operations Center.
Tualatin Valley Fire & Rescue strives to provide exceptional internal and external customer service. To ensure a collaborative and supportive environment with both the public we serve and our coworkers, employees perform their work on-site at the assigned work location.
TVF&R is an equal employment opportunity employer and seeks to attract a diverse workforce that reflects the community we serve in order to deliver safe, profession, and high-performance service.
Link to full job posting: https://www.governmentjobs.com/careers/tvfr/jobs/3365052/service-desk-specialist