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Jackson County Library District - IT Technician

Posted: 6/25/2020
Location: Medford, OR
Salary: $41,141 - $51,529

THE POSITION
The IT Technician provides on-site, remote and delivery support for various technology solutions throughout Jackson County. This individual is responsible for the proper utilization of a wide assortment of tools and knowledge resources to accomplish the installation, configuration, troubleshooting, repair and documentation of technology implemented throughout the Library District, while demonstrating excellent customer service practices.

DUTIES AND RESPONSIBILITIES

  • Installs, maintains, troubleshoots, repairs and replaces hardware and software in a predominantly Microsoft and Dell/EMC environment.
  • Monitors and manages incoming tickets for service and support via email, telephone and software. Responding and document all correspondence in a timely and effective manner.
  • Maintains numerous networked copiers, printers and other multi-function imaging devices.
  • Demonstrates a high level of proficiency in the usage of all Microsoft Office products. 
  • Maintains detailed documentation regarding work progress, undertakings and resolutions.
  • Accurately tracks and inventories equipment, consumables and software.
  • Maintains well-organized storage of replacement equipment, parts and consumable items.
  • Demonstrates continuous professional development using available trade publications, technical documentation, on-line courseware and webinars.
  • Monitors, addresses and documents service requests in an IT help desk system.
  • Provides desktop hardware, software, printing and delivery support.
  • Coordinates and schedule regular branch visits for installations, repairs and troubleshooting.
  • Coordinates site visit schedules for specific equipment vendors.
  • Maintains detailed documentation relative to all technology break/fix tasks.
  • Builds and maintains strong partnerships by focusing on collaboration, consultation, problem solving and alignment of strategies and initiatives. Ensures consistent communication and partnership with key stakeholders across the District.
  • Exemplifies the desired culture and philosophies of the organization. Aligns work with District priorities and Board decisions.
  • Cultivates an environment of trust and collaboration with all customers.
  • Creates positive experiences for staff by performing job tasks effectively and efficiently.
  • Presents a positive image of the District in attitude, communications and appearance while performing duties.
  • Participates in continuing education efforts and professional development.
  • Regular attendance.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong interpersonal skills.
  • Strong organizational, program and project execution skills.
  • Demonstrated ability to develop and foster strong working relationships with team members, stakeholders and external vendors and partners.
  • Strong analytical, problem solving and critical thinking skills to assess and continuously improve process, practices and tools in areas of responsibility.
  • Familiarity with basic batch, command and PowerShell scripting.
  • Demonstrated understanding of IP addressing fundamentals at the desktop computer level.
  • Demonstrated applied understanding of low and high voltage electrical safety precautions.

MINIMUM QUALIFICATIONS

  • High School Diploma or GED.
  • College coursework related to information systems, computers and technology.
  • One current industry standard certification, such as any beginner level CompTIA or Microsoft Certification.
  • Four years of progressive, on-the-job customer service experience in a technology-based environment.

SPECIAL REQUIREMENTS/LICENSES
Criminal background check required. Must have valid driver’s license and required mandatory insurance when operating a privately-owned vehicle for business purposes. Must be able to travel to other locations to perform work, and/or attend work-related meetings, workshops or conferences.

WORKING CONDITIONS
While performing the duties of this position, the employee is continuously required to communicate by talking and listening, use of fingers and hands, repetitive motion and sitting. Frequently required to stand, walk, reach, sit and feel. Occasionally bend, stoop, grasp and rarely to feel, kneel or crawl. The position requires mobility, including the ability to move materials weighing up to 15 pounds on a regular basis such as files, books, office equipment, etc., may infrequently require moving materials weighing up to 25 pounds. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment. Travel to other district locations for work and/or to workshops/professional meetings/conferences. This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. Conditions may consist of the following:

  • Reading for comprehension and direction (policies & procedures)
  • Speaking to share, respond and maintain relationships or to convey instructions and/or directions
  • Considerable cognitive process to make effective decisions for non-routine work
  • Various equipment includes computers with a keyboard and mouse, server, routers and other networking equipment, telephone, and other electronic devices to share documents, information and discussion
  • Deadlines and changing priorities with multiple demands on time
  • Attendance at evening and weekend meetings and/or social/business events
  • Available for emergencies and off-schedule contacts

SELECTION PROCESS
After the preliminary screening, selected candidates will be invited for an initial interview. Videoconference interviews (in lieu of an in-person initial interview) will be offered. Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview. JCLS reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.

CONDITIONS OF EMPLOYMENT
Employees must satisfy all of the pre-employment requirements prior to appointment that include, but are not limited to; verification of their legal right to work in the United States, and a background check.

ACCOMMODATIONS
Applicants requiring reasonable accommodations in completing the application or the interview process must notify the Human Resources Department in advance.

EQUAL OPPORTUNITY EMPLOYER
JCLS provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment, of any type, without regard to race, color, religion, age, sex, national origin, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. The organization employs affirmative personnel measures to ensure the achievement of equal employment opportunities in all aspects of employment, and the work environment. These policies of nondiscrimination will prevail throughout every aspect of the employment relationship, including recruitment, selection, compensation, promotion, transfer, layoff, termination, training, and conflict resolution.

APPLICATION PROCESS
In order to be considered for this position, applicants must submit a JCLS Application, Cover Letter and Resume. The JCLS Application can be found at https://jcls.org/jcld/employment These items must be turned in to the Human Resources Department no later than Tuesday, June 16, 2020 at 12:00PM PST. Materials can be submitted by emailing to bfogerty@jcls.org. Only candidates with complete materials and who meet the minimum qualifications of the position will be considered. 

Application deadline: Open until filled.