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Canby Utility Board - Lead Customer Service Representative

Posted: 8/23-2021
Salary: $25.05/Hour
Location: Canby, OR

Canby Utility is accepting applications for a lead customer service representative. Canby Utility provides drinking water and electricity to customers within the city limits of Canby. This position provides lead support to the customer service department by overseeing billing, credit, adjustments, and collection activities. This position also assists customers by phone and in person, direct incoming calls, set up and close utility accounts, processing payments, and bank deposits. The successful candidate will have a high school diploma or equivalent, a minimum of 5 years of cash handling and balancing experience plus 2 years of credit and collections experience. Must have a valid driver’s license with a satisfactory driving record. The candidate must also be proficient in typing, 10-key, and in use of computers. Canby Utility offers an excellent benefits package, including 6% employee portion paid into Oregon PERS/Public Service Retirement Plan (OPSRP), 95% medical, dental, and vision premiums paid for employee and family, employer contributions into a VEBA account, life insurance, paid vacation and sick leave, and 401k and 457 deferred compensation plans. This position is represented by the International Brotherhood of Electrical Workers union (IBEW Local 125).

The detailed job description, application, and Veteran’s Preference forms can be obtained from our website at or at our business office located at 1265 SE Third Ave., Canby, Oregon. For more information or to obtain an application by mail, email or fax, call 503-266-1156. Pre-employment motor vehicle history, references, and criminal background check will be conducted upon a contingent offer of employment. Canby Utility is an Equal Opportunity Employer. Applications, accompanied by a resume and cover letter, are being accepted until filled. The first review of applications will be on September 7, 2021.