How you respond to crisis behavior profoundly impacts whether a mounting crisis situation is to be safely resolved, or otherwise dangerously escalate further. When a tense situation begins to spiral out of control, panic and fear can drive a reactive response. However, you can learn how to successfully defuse an out-of-control situation with a proactive response instead.
De-escalation training equips you with an effective framework for ... Details
When: July 3, 2019